Radial Studios is a Developer partner of Mercury Payments. As a Developer partner, we build packaged and custom software integrations for Mercury Payments.
Some of our solutions are offered for free, at no charge to Merchants and or their third party developers. Other packages may carry additional ongoing costs to Merchants, typically charged monthly and directly by Mercury Payments on our behalf.
We typically provide free installation and support for our products. We do not offer a general SLA for our free products, but do our best to be responsive to our Merchant concerns so that we may keep our customers happy. This means releasing updated versions of our free software when necessary and making that available to Merchants or their third party developers at no additional charge. Often this means responding to processing emergencies after hours or on weekends.